What can I make my Resideo system do?

Resideo can be easily expanded with entry, fire and flood detectors, as well as relays for managing electrical appliances remotely. You can purchase and add additional devices to the system individually. Detectors can be connected with a few taps in the mobile app.

Do Resideo devices really work that far away from the hub?

We've tested the maximum distance between the hub and detectors in open space, and it really does reach 2,000 meters. Your experience may vary, since walls, ceilings and other barriers will shorten that distance. If you’re unsure, you can do a radio test using the Ajax Security Systems app to determine the signal strength before you install detectors.

How often do device batteries need to be changed?

Resideo devices are powered by batteries, not from the network, which is how wired systems work. With that in mind, we developed a special energy-efficient radio protocol that keeps them protecting your home or office for as long as possible— up to 4 years.

How will I know if a device battery is dying?

Once the battery reaches a critical level, Ajax will send you a notification. If you’re curious, you can always double check battery levels at any time in the device settings.

How do I monitor the Resideo security system?

The easiest way to monitor is to use the Resideo Security System application for iOS and Android. The app will let you arm/disarm the system and keep tabs on your devices (including information on signal status, battery level and temperature). The system can also be controlled with Resideo Keyfob and/or KeyPad.

Does Resideo support scenarios?

Resideo security system provides functionality for configuring the reaction of senarios in response to an alarm, changing the security mode, or activation by schedule. The security system can be programmed to change the security mode by schedule, and the automation device can react to Button press in the control mode.

Will my cat or robot vacuum set off an alarm?

Resideo devices use a digital algorithm to detect human movement. As long as your pets are smaller than 50 centimeters (19.5 inches) and 20 kilograms (44 lbs), they shouldn’t set off your Resideo detectors.

Can I add and remove system users?

Yes, if you are an administrator with full access to the system settings. You can add up to uers to the Resideo hub. They can be family members, friends, neighbors, colleagues or even a security company.

Does Resideo offer video surveillance?

First Alert cameras can be connected to the security system using Resideo apps. You can choose one of 3 models cameras that is supported .

How does Resideo let me know about an emergency?

Resideo sends alerts using push notifications, SMS messages or calls to the system owner. You can choose your notification preferences in the mobile app.

How does Resideosent alerts so quickly?

The ProSeries platform is much more than just an intruder alarm. This wireless alarm combines personal and property protection on a single platform, designed for both private homes and small businesses. With ProSeries, you get a security alarm and professional remote monitoring for added peace of mind. The system is equipped with intelligent sensors that detect smoke, carbon monoxide and heat, triggering visual and audible alerts in the event of danger. Its modular, scalable design means that additional devices can be added as required, providing flexible yet comprehensive protection for any property, whether a home or small business.

ProSeries features a modular design with hardware and software perfectly suited to residential and small business installations.

What happens if the internet goes out?

In offline mode, Resideo operates the same way other professional security systems do: detectors monitor the situation and send information to the hub. If there's any danger, the system sirens will let you know.

If there’s a blackout, will I be left unprotected?

No. Resideo will continue guarding your home, even during blackouts. All of the detectors operate on battery power, and there's a backup battery installed in the hub. It provides up to 16 hours of reliable operation. Once your home regains power, the hub will automatically recharge the backup battery.

Can Resideo be hacked?

Resideo has a closed ecosystem. We have eliminated breaches and failures by replacing standard algorithms and solutions with own inventions. We develop software by ourselves and we have created AES-128 encryption SiX™ radio communication technology featuring multi-level protection from scratch. The OS Malevich real-time operating system is immune to viruses, and our own IoT protocol eliminates the feasibility of our equipment being used within botnet networks. To prevent effectively any future attacks, we regularly conduct penetration tests involving external auditors.

Can the radio signal between the hub and devices be jammed?

Not without being noticed. The hub controls all system detectors. The moment it fails to receive a signal from at least one of them, an alarm is sent to inform users about the communication loss. Additionally, the hub reports on high noise levels on the radio channel, which may point to deliberate jamming attempts or other powerful interference. For example, a neighbor's faulty radio receiver.

Can Resideo radio signals be intercepted?

No. All device data is encrypted with a floating key algorithm before being sent. For additional protection, each device has a unique identifier that helps prevent forgery.

Do I need a professional installer to set up the system?

If you want, you can set the system up on your own— the mobile app has interactive instructions with prompts. On the other hand, a professional installer can set everything up optimally to ensure maximum protection. The choice is up to you.